Tuesday, February 19, 2013
Customer service (or the lack thereof)
Only one problem, as it turns out. The Chamber of Commerce and the local Tourism Association have tried to hold customer service workshops in the past. In fact, they had scheduled one for the previous month. Guess how many people signed up for it? Zip, zero, zilch. People might bitch about how badly their small businesses are doing, customer traffic is down, they're not getting repeat sales, etc., but somehow they never quite make the connection that the problem might be staring at them from the mirror. The people who need the training in customer service the most are the ones least likely to get it.